Thank you for shopping at Saint Isa. We want to ensure that your shopping experience is enjoyable and hassle-free. If you are not completely satisfied with your purchase, we're here to help. Please review our return policy below to understand your rights and responsibilities when returning items purchased from our website.
2. Eligibility for Returns
- You may return items within 14 days of receiving your order.
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
- Some items may not be eligible for returns, such as personalized and final sale items
- Returns are only accepted for items purchased directly from Saint Isa. Items purchased from third-party sellers are subject to their respective return policies.
3. Initiating a Return
To initiate a return, please contact us:
- Email a team member at help@saintisa.com
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as a defective or incorrect item.
- We recommend using a trackable shipping method to ensure your return is received.
5. Refund Process
- Once we receive your returned item(s), our team will inspect them to ensure they meet our return criteria.
- If the return is approved, we will process a refund to the original payment method used for the purchase.
- Please allow few business days for the refund to appear in your account.
6. Exchanges
- If you wish to exchange an item for a different size or color, please initiate a return as described above and place a new order for the desired item.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer support team within 14 days of receiving your order. We will provide instructions on how to proceed.
8. Cancellations
- If you need to cancel an order, please contact us as soon as possible.
9. Contact Us
If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team at help@saintisa.com
10. Changes to the Return Policy
We reserve the right to modify our return policy at any time. Please check this page periodically for updates.
By shopping at Saint Isa, you agree to abide by this return policy. We appreciate your business and look forward to serving you again in the future.
